Frequently Asked Questions (FAQs)

About iRepair Lab

Q1: What is iRepair Lab?
A1: iRepair Lab is a trusted device repair and technology solutions provider based in Palo Alto, CA. We specialize in repairing smartphones, tablets, computers, gaming consoles, and offer expert data recovery services. Our certified technicians use genuine parts to ensure high-quality, reliable repairs for individuals and businesses nationwide.

Q2: Where is iRepair Lab located?
A2: Our physical service center is located at 616 Ramona St Suite 205, Palo Alto, CA 94301. We also offer convenient mail-in repair services for customers across the United States.

Q3: How long has iRepair Lab been in business?
A3: iRepair Lab is a fast-growing startup dedicated to delivering professional, high-quality repair solutions with a focus on customer satisfaction and innovative services.

General Services

Q4: What types of devices do you repair?
A4: We repair a wide range of devices, including iPhones, Android phones, iPads, Android tablets, laptops, desktop computers, gaming consoles (PlayStation, Xbox, Nintendo), and provide data recovery services.

Q5: Do you use genuine replacement parts?
A5: Yes, at iRepair Lab, we only use genuine, high-quality replacement parts to ensure durability and optimal device performance after repair.

Q6: How long does a typical repair take?
A6: Repair times vary depending on the device and issue. Most common repairs like screen replacements or battery changes are completed within 24-48 hours. For complex repairs or mail-in services, turnaround may take longer, typically 3-7 business days.

Mail-In Service

Q7: What is Mail-In Service at iRepair Lab?
A7: Our Mail-In Service allows customers nationwide to send their broken or malfunctioning devices to us for professional repair. We handle diagnostics, repair, testing, and safely return your device, providing a convenient solution regardless of your location.

Q8: How does the Mail-In Repair process work?
A8:

Contact us to request a mail-in repair.
We provide you with a shipping label and instructions.
You securely package and ship your device to our lab.
Our technicians diagnose and repair your device.
We thoroughly test the device and ship it back to you.
You receive your repaired device with a warranty.

Q9: Is my device safe during shipping?
A9: Yes, we advise customers to securely package devices and insure shipments. Our lab handles every device with the highest care, and all repairs are fully insured for peace of mind.

Q10: Can I track my device during the mail-in repair process?
A10: Currently, online tracking is available via the shipping carrier only. We provide status updates once we receive and complete your repair.

Data Recovery Services

Q11: What data recovery services do you offer?
A11: We specialize in recovering lost data from hard drives, SSDs, mobile devices, and other storage media affected by accidental deletion, hardware failure, water damage, or other issues.

Q12: Is my data safe and confidential?
A12: Absolutely. We follow strict data privacy policies to protect your sensitive information during the entire recovery process.

Business Solutions

Q13: What business repair services do you offer?
A13: We provide customized bulk repair services and corporate partnerships for businesses requiring fast, reliable repair of multiple devices. Our services include priority scheduling, volume discounts, onsite repairs, and dedicated account management.

Pricing and Warranty

Q14: How much do repairs cost at iRepair Lab?
A14: Repair costs vary by device and issue. Contact us for a free diagnostic and estimate. We offer competitive pricing and discounts for bulk and business repairs.

Q15: Do you offer a warranty on repairs?
A15: Yes, all repairs come with a warranty covering parts and labor. Warranty length depends on the repair type and device.

Booking and Support

Q16: How do I book a repair appointment?
A16: You can book an appointment by contacting us via phone (+1 917-943-9909), WhatsApp, or through our website’s booking form.

Q17: Can I visit your service center directly?
A17: Yes, walk-ins are welcome at our Palo Alto location during business hours. For faster service, appointments are recommended.