📦 What is Mail-In Repair Service?
The iRepair Lab Mail-In Repair Service allows customers across the U.S. to get their smartphones, tablets, laptops, and other devices professionally repaired without visiting our Palo Alto location. It’s safe, convenient, and designed to save your time.
🔧 How Does the Mail-In Service Work?
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Fill Out the Mail-In Application
Submit your device details and issue through our secure online form. -
Pack Your Device Securely
Use protective packaging and include your order number inside. -
Ship to iRepair Lab
Send your device to:
616 Ramona St Suite 205, Palo Alto, CA 94301, United States -
Expert Repair Begins
Our certified technicians will diagnose and repair your device. -
We Ship It Back to You
Once fixed, we securely package and return your device via insured delivery.
🎯 Who Should Use Mail-In Repair?
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Customers outside California
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Busy professionals or students
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People seeking fast and remote repair
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Bulk corporate repairs or B2B clients
✅ Terms & Conditions
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All devices must be sent with proper packaging
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We’re not liable for shipping damages caused by poor packaging
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Diagnostic fee may apply if you decline the repair
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Devices must be picked up within 15 days after repair is complete
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Full payment required before return shipping
🔐 Privacy & Data Policy
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Your data remains confidential—we recommend backing up or wiping your device before sending
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We do not access, copy, or share your personal information
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Secure handling from arrival to return
🚚 Processing Time
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Diagnostics: 1–2 business days
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Repair turnaround: 2–5 business days depending on issue and parts availability
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Return shipping: Tracked and insured
💬 Have a Device to Fix Remotely?
Start your Mail-In Repair now with our secure online application.
👉 Apply for Mail-In Service